You can ask Safe Ride (Saferidecab) to delete your Safe Ride customer account or Safe Ride Captain driver account and the personal data linked to it. This page is the official deletion request page for our Android apps on Google Play.
How to request deletion
- Fill the form below, or email ravi.patnuri@gmail.com from your registered contact.
- Include your full name, registered mobile number, and whether you use the customer or driver app.
- You may also call +91 9885108899 or visit our office at Building No.4-2/7/2/B/2/A/1, Bhavani Nagar, KRK Moters, Jagtial, Telangana.
- We verify the request against the registered number, then delete or anonymise your account.
We aim to complete deletion within 7 working days. You will get a confirmation on the same mobile number or email.
Deletion request form
What we delete
- Your profile: name, phone, email, photo, saved addresses, and login access.
- Live location and device notification tokens.
- Driver documents, vehicle records, and payout details (for captain accounts).
- Wallet access and app login. You will not be able to book or go online with that account.
What we may keep
Indian tax, payment, and safety rules may require us to retain limited records for a period after deletion, in anonymised or restricted form where possible:
- Completed ride invoices, fares, and Razorpay settlement references.
- Records needed for an open dispute, accident, or legal claim.
- Information we must keep under applicable law.
These retained records are not used to market to you or to recreate your account.
Before you delete
- Finish or cancel any active ride.
- Withdraw remaining driver wallet / earnings if you are a captain.
- Customer wallet balances on a deleted account cannot be used later.
- Deletion is permanent. You can register again later as a new user.
Contact
Building No.4-2/7/2/B/2/A/1, Bhavani Nagar, KRK Moters, Jagtial, Telangana
Email: ravi.patnuri@gmail.com
Phone: +91 9885108899
See also our Privacy Policy.